Statement Crystals
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Privacy policy

Last updated: 11 October 2026

This privacy notice explains how Statement Crystals collects and uses your personal information when you visit statementcrystals.uk, buy from us, book a viewing, sign up for our emails or contact us. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Statement Crystals is the data controller for your personal information. You can contact us about anything in this notice:

Statement Crystals, 185 Kingsway, Hove, East Sussex, BN3 4GL, United Kingdom
Email: hello@statementcrystals.uk
Phone: 07541 168437

2. The information we collect

  • Order information: your name, delivery and billing address, email address, phone number and the items you buy. Card payments are handled by our payment providers; we do not see or store your full card details.
  • Viewing requests: your name, phone number, email address, preferred dates and times, the type of viewing and the pieces you are interested in, plus anything you add in the notes.
  • Email sign-up: your email address and, if you give it, your first name.
  • Messages: anything you send us by email, phone, WhatsApp or our contact forms.
  • Website use: technical information such as your IP address, device and browser type, and how you use the site, collected through cookies and similar technologies (see section 7).

3. How we use it and our lawful basis

  • To process and deliver your order, handle returns and refunds and provide customer service. Lawful basis: performance of a contract.
  • To arrange and confirm viewings, including sending you the showroom address once a viewing is confirmed. Lawful basis: steps taken at your request before entering into a contract, and our legitimate interest in arranging viewings.
  • To send marketing emails, such as flash deals and new arrivals. Lawful basis: your consent, given when you sign up or tick the box at checkout. You can unsubscribe at any time using the link in every email or by contacting us.
  • To keep accounts and records and meet tax and legal obligations. Lawful basis: legal obligation.
  • To run, secure and improve our website, prevent fraud and understand how the site is used. Lawful basis: our legitimate interests, and your consent where non-essential cookies are used.

We do not sell your personal information, and we do not make decisions about you based solely on automated processing.

4. Who we share it with

We only share your information where needed to run our business, with:

  • Shopify, which hosts our online shop, processes orders and sends our emails;
  • payment providers such as Shopify Payments, to take payment;
  • delivery companies such as Royal Mail and couriers, to deliver your order;
  • Google, if you interact with our listings on Google, and for website analytics where you have consented;
  • professional advisers such as accountants, and authorities where the law requires it.

Shopify also processes some information for its own purposes, as explained in the Shopify Privacy Policy.

5. International transfers

Some of our service providers, including Shopify and Google, process data outside the UK, for example in the European Economic Area, Canada or the United States. Where this happens, the transfer is protected by UK adequacy regulations or by safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

6. How long we keep it

  • Orders and accounting records: 6 years from the end of the financial year, as required for tax purposes.
  • Viewing requests and general enquiries: up to 2 years, unless they lead to an order.
  • Email marketing: until you unsubscribe. We then keep your email address on a suppression list so that we do not contact you again.

7. Cookies

We use cookies that are strictly necessary for the shop to work, such as your basket and checkout. With your consent, we and our partners may also use analytics and marketing cookies. When you first visit, a cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time using the cookie preferences link on the site or your browser settings.

8. Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you;
  • have inaccurate information corrected;
  • have your information deleted in some circumstances;
  • restrict or object to our use of your information, including objecting to direct marketing at any time;
  • receive your information in a portable format;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us using the details in section 1. We will respond within one month. There is usually no charge.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

10. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

11. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.